Refund Policy

Last updated: January 2025

1. Our Commitment

At Top Notch Sewing Connection, we are committed to your satisfaction. We stand behind the quality of our work and want you to be happy with the results.

2. Alterations

For alteration services:

• If you're not satisfied with the fit, we will make adjustments at no additional cost within 14 days of pickup
• Adjustments needed due to significant weight changes may incur additional charges
• No refunds once work has begun on custom projects

3. Custom Orders

For custom-made garments:

• Deposits are non-refundable once work has begun
• If we cannot complete the work as agreed, a full refund will be provided
• We will work with you to make modifications until you're satisfied with the result

4. Corporate Uniforms

For corporate uniform orders:

• Full refund available if order is cancelled before production begins
• Partial refund available if order is cancelled during production (based on work completed)
• Once delivered, no refunds are available unless there is a quality issue
• Defective items will be replaced at no charge

5. Cancellations

To cancel a service:

• Contact us at least 48 hours before your appointment for full refund of any deposit
• Cancellations with less than 48 hours notice may forfeit deposit
• No-show appointments are non-refundable

6. Disputes

If you have a concern about our work, please contact us directly to discuss. We are committed to resolving any issues fairly and to your satisfaction.

7. Contact Us

If you have questions about this Refund Policy, please contact us at:

Top Notch Sewing Connection
125 West Loockerman Street
Dover, DE 19901
Email: info@goldenroms.com
Phone: (302) 674-4466